Refund policy

 

Your rights. Your rights under the Consumer Guarantees Act 1993 always apply. If a product is faulty, damaged or not as described, we will repair, replace or refund it. Nothing in this policy takes those rights away.

Faulty, damaged or wrong items. If your order arrives damaged, leaking, faulty or isn't what you ordered, email us at hello@sixtyfourcollective.com as soon as you can with your order number and a photo. We'll send a replacement or give you a full refund, including shipping. You don't need to return the item unless we ask, and if we do, we'll cover the return cost.

Change of mind. For hygiene reasons, we can only accept change-of-mind returns on products that are unopened and still sealed in their original packaging. Let us know within 14 days of receiving your order. Return shipping for change-of-mind returns is at your cost, and the original shipping fee isn't refunded. We can't accept change-of-mind returns on opened or used products.

How refunds work. Once we receive and check your return, we'll refund you to your original payment method within 7 days. Your bank may take a few extra days to process it.

Questions. Email hello@sixtyfourcollective.com and we'll get back to you within 2 business days.